At our company, we take great care in processing and preparing each order for shipment. Our order processing time varies depending on the item’s availability and customization requirements:
All Kali Rose Clothing garments are designed and produced in North Macedonia.
We offer two primary shipping methods to cater to your needs:
Our standard shipping option provides a cost-effective way to receive your items:
Please note that during peak holiday seasons, orders may experience some delay due to increased shipping volume.
For customers who require faster delivery, we offer DHL Express shipping:
To arrange DHL Express shipping or to receive a customized shipping quote, please contact our customer service team.
European Union orders are dispatched from Greece, within the EU. This means EU customers generally do not have to pay additional import customs duties or import taxes upon delivery for these shipments.
Shipping to the United States
Following changes to US import regulations, shipments to the United States may be subject to import duties, taxes, and other fees, regardless of the order value.
These charges are determined by the applicable regulations and customs authorities. Any applicable import charges are the responsibility of the customer unless otherwise stated at checkout.
We make every effort to keep shipping and import-related costs as low as possible while complying with applicable customs requirements.
International orders may be subject to customs inspections, import duties, taxes, and handling fees depending on the destination country and its regulations.
Kali Rose Clothing cannot control these charges, as they are determined by the relevant customs authorities and local regulations.
We recommend checking your country’s import regulations before placing an order if you are concerned about potential additional costs.
To ensure you’re always informed about the status of your order:
Upon shipment, you will receive an email containing your tracking number and shipping information. You can track your order by:
While we make every effort to ensure timely delivery, please understand that delays can occur due to various factors, including:
We appreciate your patience and understanding in these situations. If you experience an unusually long delay, please don’t hesitate to contact our customer service team for assistance.
To avoid delays and ensure successful delivery:
By choosing to shop with us, you acknowledge and agree to the terms outlined in this shipping policy. We are committed to providing the best possible shipping experience and welcome any questions or concerns you may have about our shipping processes.
We are happy to exchange items under the following conditions:
To initiate an exchange:
Please note that customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.
Certain items are not eligible for exchange:
If you receive a damaged or defective item:
Upon receiving your returned item:
As a general policy, we do not offer refunds. However, in exceptional circumstances:
We do not accept order cancellations once an order has been placed. This policy ensures efficient processing and helps us maintain our commitment to quick shipping times. If you have concerns about an order you’ve placed, please contact our customer service team immediately, and we’ll do our best to assist you.
For international customers requesting an exchange:
During peak holiday seasons (e.g., November-January), we may extend our exchange window to accommodate delayed deliveries and gift purchases. Please check our website or contact customer service for any temporary policy adjustments during these periods.
By making a purchase, you acknowledge and agree to the terms of this policy. It is the customer’s responsibility to:
If you have any questions about our exchange policy or need assistance with a specific situation, please don’t hesitate to contact our customer service team. We are here to help ensure your shopping experience with us is positive and satisfactory.
By adhering to this policy, we aim to provide fair and consistent service to all our valued customers while maintaining the quality and integrity of our products. We appreciate your understanding and cooperation in following these guidelines when requesting an exchange.
