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For in-stock items, we typically process and ship orders within 1-2 business days. This means your edgy new look could be on its way to you in no time!
However, if you’ve ordered an item that’s out of stock or requires customization, it may take up to a week for us to prepare and ship your order. We put extra care into crafting these special pieces to ensure they meet our high standards of quality and attitude. Rest assured, we’re working diligently to get your order out as quickly as possible without compromising on the dark, fierce style you expect from Kali Rose.
Absolutely! Kali Rose is committed to spreading our all black fashion revolution worldwide. We proudly offer international shipping to our global community of misfits and rebels. No matter where you are, we want to ensure you can rock our edgy styles.
However, please be aware that as an international customer, you may be responsible for any customs duties, import taxes, or fees that apply when your order enters your country. While we strive to minimize additional charges, we can’t guarantee that your order will be exempt from these fees. We recommend checking with your local customs office for more information about potential charges before placing your order.
At Kali Rose, we offer two primary shipping methods to cater to our diverse community. Our standard shipping option is perfect for those who can wait a bit to unleash their dark style. Within the EU, delivery typically takes 5-10 business days, while international destinations can take up to 2-3 weeks.
For our BADasses who need their fierce fashion fix ASAP, we offer DHL Express shipping. This premium option delivers within the EU in just one day, and worldwide in 2-4 business days. It’s the perfect choice when you need your edgy look in time for that upcoming concert or rebellion. To arrange DHL Express shipping or get a custom quote, just reach out to our customer service team – we’re here to help you slay in style, fast.
At Kali Rose, we want you to feel as fierce and confident in your purchase. While we don’t accept traditional returns, we offer a flexible exchange policy for size adjustments or product switches. We understand that sometimes what you need is a different fit!
To be eligible for an exchange, you need to contact us within a few days of receiving your order. The item must be unworn, unwashed, and in its original condition with all tags intact. We know life can be chaotic for misfits like us, but please ensure there are no signs of use, stains, or other marks on the item. If your item meets these criteria, reach out to our customer service team, and we’ll guide you through the exchange process.
We get it, sometimes we have second thoughts. However, to maintain our efficient processing and quick shipping times, we don’t accept order cancellations once an order has been placed.
If you have concerns about an order you’ve placed, don’t hesitate to contact our customer service team right away. While we can’t guarantee we can stop the order, we’ll do our best to assist you and find a solution that works. Our goal is to ensure you’re fully satisfied with your Kali Rose experience.
At Kali Rose, we take pride in our high-quality, edgy fashion pieces. However, we understand that sometimes things don’t go as planned and everything can happen. If you receive a damaged or defective item, we’ve got your back. Contact us immediately with a detailed description of the issue and supporting photographs. We’ll review your claim and, if verified, provide you with instructions for returning the item.
Once we receive the damaged or defective item back, we’ll send you a replacement at no additional cost. We want you to look and feel your fiercest in our dark fashion, so we’ll do everything we can to resolve the issue quickly.
As a general policy, we don’t offer refunds at Kali Rose.
In exceptional circumstances, we may consider a refund on a case-by-case basis. If you believe your situation warrants special consideration, please reach out to our customer service team. If a refund is approved, it will be processed to your original payment method. Keep in mind that processing times for refunds can take up to 10 business days, depending on your bank or credit card company. We appreciate your patience and understanding as we navigate these rare situations together.
We want to ensure you to have the best possible experience with Kali Rose. If you’re an international customer requesting an exchange, there are a few things to keep in mind. You’ll be responsible for the return shipping costs.
Please be aware that international exchanges may take a bit longer due to customs processing times. But don’t worry – we’ll keep you updated throughout the process, ensuring your new fierce look reaches you as soon as possible.
At Kali Rose, we respect your privacy as much as we respect your rebellious spirit. We collect various types of information to provide and improve our services. This includes personal information like your name, email address, shipping address, and payment information when you make a purchase. We need this to process your orders and ensure your edgy new looks reach you.
We also collect log data when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visit. This helps us understand how our community interacts with our site. Additionally, we use cookies and similar tracking technologies to enhance your browsing experience and collect website usage data. Don’t worry – we’re not trying to cramp your style. This information helps us personalize your shopping experience and keep improving our services to match your fierce expectations.
At Kali Rose, we use your information to fuel our dark fashion revolution and provide you with the best possible experience. Primarily, we use it to process and fulfill your orders, ensuring your edgy new pieces reach you quickly and correctly. We also use it to communicate with you about your orders, products, and services – keeping you in the loop about all things fierce and BADass.
Your information helps us personalize and improve your shopping experience. We analyze website usage and trends to understand what our community of misfits and rebels wants, allowing us to curate and create products that truly resonate with your dark style. Additionally, we use this data to protect against fraudulent or unauthorized transactions – because even BADasses need to stay safe online. Rest assured, we only use your information to enhance your Kali Rose experience and comply with legal obligations. Your trust is as important to us as your style.
At Kali Rose, we believe in long-lasting relationships – both with our clothing and your data. We retain your personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law. This means we keep your data as long as it’s needed to process your orders, maintain your account, and provide you with the dark, rebellious fashion you love.
We regularly review our data retention practices to ensure we’re not holding onto information longer than necessary. If you haven’t interacted with us for an extended period, we may securely delete or anonymize your personal information. But don’t worry – if you decide to return to Kali Rose after a break, you can always create a new account and start fresh.
At Kali Rose, we guard your data as fiercely as we guard our unique, dark aesthetic. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Think of it as a virtual fortress, as strong and unyielding as your rebellious spirit.
Our security measures include encryption of sensitive data, regular security audits, and strict access controls for our staff. We also carefully select our third-party service providers, ensuring they maintain similarly high standards of data protection. However, while we strive to use commercially acceptable means to protect your personal information, remember that no method of transmission over the Internet or electronic storage is 100% secure. Rest assured, though, that we’re constantly evolving our security practices to stay one step ahead, just like we do with our fashion.
You have the right to access your personal information, correct any inaccurate or incomplete data, and request deletion of your personal information. You can also object to the processing of your personal information and request the transfer of your data.
If you want to exercise any of these rights, just reach out to us. We’re here to support your choices, whether it’s about your dark fashion style or your data preferences. Keep in mind that while we’ll do our best to accommodate your requests, there might be instances where we’re required to retain certain information for legal or administrative purposes. But don’t worry – we’ll always be transparent about why we need to keep any data and how we’re using it.
Absolutely! Like the dark, delicious treats they’re named after, cookies are an essential part of the Kali Rose online experience. We use various types of cookies to enhance your browsing and shopping experience on our website. These digital morsels help us remember your preferences, understand how you use our site, and provide you with personalized content and offers that match your rebellious style.
Our cookies include essential ones that keep the website functioning properly, performance cookies that help us improve our site, and functionality cookies that remember your preferences. We also use targeting cookies that help us show you relevant ads on other sites – because we know your BADass style isn’t confined to just our website. Don’t worry, though – if you’re not into cookies (the digital kind, that is), you can always adjust your browser settings to limit or block them. Just remember, doing so might affect your experience on our site, making it less personalized and potentially less awesome.