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Shipping

ORDER PROCESSING

At our company, we take great care in processing and preparing each order for shipment. Our order processing time varies depending on the item’s availability and customization requirements:

  • For in-stock items: We typically process and ship orders within 1-2 business days.
  • For out-of-stock or customized items: Processing may take up to one week before the item is ready for shipment.

All orders are shipped from our production facility located in North Macedonia.

DELIVERY OPTIONS AND TIMEFRAME

We offer two primary shipping methods to cater to your needs:

1. Standard Shipping 

Our standard shipping option provides a cost-effective way to receive your items:

  • Within the European Union (EU): Delivery typically takes 5-10 business days.
  • International destinations: Delivery can take up to 2-3 weeks, depending on factors such as customs clearance procedures and the specific zip code of the destination.

Please note that during peak holiday seasons, orders may experience some delay due to increased shipping volume.

2. DHL Express (Premium Option)

For customers who require faster delivery, we offer DHL Express shipping:

  • Within the EU: Next-day delivery in most cases.
  • Worldwide: 2-4 business days to your door, with flexible delivery timing to suit your schedule.

To arrange DHL Express shipping or to receive a customized shipping quote, please contact our customer service team.

INTERNATIONAL SHIPPING

We are proud to offer worldwide shipping to our global customer base. However, please be aware that as the buyer, you are responsible for any customs duties, import taxes, or fees that may apply to your order when it enters your country. While we strive to minimize additional charges, we cannot guarantee that your order will be exempt from these fees.

CUSTOMS AND IMPORT TAXES

As an international customer, it’s important to understand that:

  • Any customs or import duties are charged once the package reaches its destination country.
  • These charges must be paid by the recipient of the package.
  • We have no control over these charges and cannot predict what they may be.
  • Customs policies vary widely from country to country. We recommend contacting your local customs office for more information.
ORDER TRACKING

To ensure you’re always informed about the status of your order:

Upon shipment, you will receive an email containing your tracking number and shipping information. You can track your order by:

  • Clicking the link provided in the shipping confirmation email
  • Checking on your local post website
SHIPPING DELAYS

While we make every effort to ensure timely delivery, please understand that delays can occur due to various factors, including:

  • Customs clearance procedures
  • Local postal service operations
  • Weather conditions
  • High-volume shipping periods (e.g., holiday seasons)

We appreciate your patience and understanding in these situations. If you experience an unusually long delay, please don’t hesitate to contact our customer service team for assistance.

SHIPPING ADDRESS ACCURACY

To avoid delays and ensure successful delivery:

  • Please double-check that your shipping address is correct at checkout.
  • We are not responsible for packages sent to incorrectly provided addresses.
  • If you need to change your shipping address after placing an order, contact us immediately. We’ll do our best to accommodate the change if the order hasn’t been shipped yet.

By choosing to shop with us, you acknowledge and agree to the terms outlined in this shipping policy. We are committed to providing the best possible shipping experience and welcome any questions or concerns you may have about our shipping processes.

Returns

EXCHANGE ELIGIBILITY

We are happy to exchange items under the following conditions:

  • The request is made within a few days of delivery.
  • The item has not been used, worn, or washed.
  • The product is in its original condition, including all authenticity tags and textile labels.
  • There are no signs of usage, stains, or any other marks on the item.
EXCHANGE PROCESS

To initiate an exchange:

  • Contact our customer service team for return instructions.
  • Clearly communicate the reason for the exchange and the desired replacement item (size or different product).
  • Wait for approval and specific return instructions before sending the item back.
  • Package the item securely, ensuring all original tags and labels are intact.
  • Ship the item back to the address provided in the return instructions.

Please note that customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.

NON-EXCHANGABLE ITEMS

Certain items are not eligible for exchange:

  • Custom-made or personalized products
  • Items purchased on sale or at a discount
  • Products that have been used, worn, or altered in any way
DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item:

  • Contact us immediately with a detailed description of the issue and supporting photographs.
  • We will review your claim and, if verified, provide instructions for returning the item.
  • Once we receive the damaged or defective item, we will send a replacement at no additional cost to you.
PROCESSING TIME

Upon receiving your returned item:

  • We will inspect the product to ensure it meets our exchange criteria.
  • If approved, we will process your exchange and ship the new item within 3-5 business days.
  • You will receive a confirmation email with tracking information for your exchanged item.
REFUNDS

As a general policy, we do not offer refunds. However, in exceptional circumstances:

  • We may consider a refund on a case-by-case basis.
  • Any approved refund will be processed to the original payment method.
  • Processing time for refunds can take up to 10 business days, depending on your bank or credit card company.
CANCELATIONS

We do not accept order cancellations once an order has been placed. This policy ensures efficient processing and helps us maintain our commitment to quick shipping times. If you have concerns about an order you’ve placed, please contact our customer service team immediately, and we’ll do our best to assist you.

INTERNATIONAL EXCHANGES

For international customers requesting an exchange:

  • You are responsible for return shipping costs and any applicable customs fees for sending the item back.
  • Please be aware that international exchanges may take longer due to customs processing times.
HOLIDAY SEASON POLICY

During peak holiday seasons (e.g., November-January), we may extend our exchange window to accommodate delayed deliveries and gift purchases. Please check our website or contact customer service for any temporary policy adjustments during these periods.

CUSTOMER RESPONSIBILITY

By making a purchase, you acknowledge and agree to the terms of this policy. It is the customer’s responsibility to:

  • Inspect items promptly upon receipt.
  • Initiate exchange requests within the specified timeframe.
  • Ensure returned items meet all criteria for exchange eligibility.
  • Cover return shipping costs unless otherwise specified.
CONTACT US

If you have any questions about our exchange policy or need assistance with a specific situation, please don’t hesitate to contact our customer service team. We are here to help ensure your shopping experience with us is positive and satisfactory.

By adhering to this policy, we aim to provide fair and consistent service to all our valued customers while maintaining the quality and integrity of our products. We appreciate your understanding and cooperation in following these guidelines when requesting an exchange.

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