SHIPPING
The time I need to prepare an order for shipping varies. We take 1-2 business day to ship the ready items that we have in stock. If the item is not currently in stock in a certain size or if needs to be customized it takes up to a week to be made and shipped. We ship from Macedonia, where is our production based.
Delivery time
Standard Shipping
Standard Shipping inside EU can take from 5-10days, international up to 2 weeks even in some cases 3 weeks depending on the custom clearance in your country and the zip code as well. During holiday season your order can experience some delay.
DHL Express
Tired of waiting? No problem, we can send express. We know, it’s a bit more expensive than the standard but definitely worth it. EU delivery time is 1 day, worldwide 2-4 days to your door, with timing that suits you the best. Feel free to message us and we find the best offer for you.
Yes we do.
Buyers are responsible for any customs and import taxes that may apply, we are doing our best for you to avoid extra charges. I’m not responsible for delays due to customs.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
RETURNS
Conditions
Customers are responsible for return shipping costs.
We accept your return if the purchased items are returned in their original condition:
- having all the original product authenticity tags still attached
- having all textile labels still attached
- products have not been washed or altered in any way and do not show any signs of use, such as stains, marks, spots or damage;
If it is a custom product, please refer below.
Unfortunately I don’t accept cancellations. But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for customized products and items which were bought on sale.
